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Activate your device.

Let’s get ready to connect your phone.

Did you purchase your Metro phone or SIM card from another retailer?

  • Get your phone and SIM card ready.

    Find your phone’s unique ID (IMEI) number by dialing *#06#, looking in your phone’s settings, or on the label under your battery. You’ll also need your Metro SIM card.

  • Pick your plan.

    Be ready to select a  and pay for your first month of service.

  • Provide your information.

    We’ll need your name and contact info, along with an email address that is not associated with another Metro account.

Activate your phone

Did you purchase your phone or SIM card from MetrobyT-Mobile.com?

Help us find your order.

We’ll need your order number and zip code.

Activate your phone

Already a Metro customer?

Visit a store or call 1-888-8-METRO8 to activate your device.

Need more help?

What form of payment does the Online Activation Tool take?

Credit and Debit cards are accepted.

I am a new Metro by T-Mobile customer and would like to activate more than one phone through the Online Activation Tool. Can I activate multiple lines through the Online Activation Tool?

Yes, new customers can activate up to five lines through the Online Activation Tool. Existing customers need to activate new lines by visiting a Metro by T-Mobile store or by calling Customer Care at 1-888-8metro8.

I’m an existing customer, can I use the Online Activation Tool to activate a new line?

The Online Activation Tool does not have the capability to assist existing customers. Existing customers can add new lines to their account by visiting a Metro by T-Mobile store or by calling Customer Care at 1-888-8metro8.

Is there an activation fee?

Currently, there is no fee to activate when you use the Online Activation Tool.

What if my activation payment fails?

You will receive a message describing why your payment may have failed, please follow any instructions to resolve the issue. If your payment continues to fail and there is not an issue with your credit/debit card, you can call Customer Care on 1-888-8metro8 for assistance.

I am a new Metro by T-Mobile customer and I need to activate the phone I purchased. How do I get to the Online Activation Tool?

Be sure you’re connected to Wi-Fi on your phone and head to Metro by T-Mobile's Self-Service Center. If you do not have Wi-Fi access, you can call Customer CARE at 1-888-8metro8 to activate. You may also activate using a computer with an internet connection—be sure to have your device nearby.

Can I activate my Tablet using the Online Activation Tool?

No, the Online Activation Tool can only be used to activate Smartphone devices. If you are activating a tablet, watch, or any other device, please visit a nearby Metro by T-Mobile store or call 1-888-8metro8.

How do I get my phone’s IMEI?

Get your phone’s unique IMEI by dialing *#06# on your Metro by T-Mobile device or by looking at the label under your device’s battery.

View all FAQs

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