The SIM card or eSIM is your device's ticket to the Metro by T-Mobile Network!
What's an eSIM?
- Embedded SIM (eSIM) is just a SIM card gone digital. Like a SIM card, an eSIM provides your connection to the Metro by
T-Mobile network. - eSIM provides an easier device set up experience, without the need to insert or replace a SIM card.
Download your eSIM
I purchased a new Metro device activated on eSIM
- iPhone
- Power on your device.
- Make sure you're on a reliable
Wi-Fi Connection. - During the inital setup, tap your Metro by
T-Mobile cellular plan and tap Continue. You won't connect to the network if you choose Not now.
- Samsung
- Make sure you're on a relable
Wi-Fi Connection. - From your home screen, tap Settings > Connections > SIM card manager > Add Mobile Plan > Scan Carrier QR Code.
- Use your phone camera to scan the QR code or manually enter the SMDP+ address shown below.
- Tap Confirm.
I brought my own eSIM compatible device and activated on eSIM
- iPhone:
- Make sure you are on a reliable
Wi-Fi connection. - Watch for a notification on your device that your Metro by
T-Mobile cellular plan is ready to be installed. - Tap the notification to complete your eSIM activation and connect to the Metro by
T-Mobile network.
If you did not receive the notification, follow these steps:
- From your home screen, tap settings > cellular > add cellular plan.
- Use your phone camera to scan the QR code or manually enter the SMDP+ address shown below.
- Tap add cellular plan.
- Samsung:
- Make sure you're on a reliable
Wi-Fi Connection. - From your home screen, tap Settings > Connections > SIM card manager > Add Mobile Plan > Scan Carrier QR Code.
- Use your phone camera to scan the QR code or manually enter the SMDP+ address
- Tap Confirm.
- SM-DP+ Address:
T-MOBILE .GDSB.NET - Activation code: [Blank]
- Confirmation code: [Blank]
Still having issues?
- Make sure you've already activated your eSIM online or with a Metro by
T-Mobile Expert. - Update your device software to the latest version.
- Connect your device to
Wi-Fi and make sure you can access the internet. - Follow the steps listed above to finish activating your eSIM.
Activate on eSIM
- Is my device eSIM compatible?
- iPhone XS, XR, 11, 12, 13, 14 (eSIM only) and SE 2nd, 3rd gen series of Apple devices
- Samsung Galaxy Note20 & Galaxy S21 series of Android devices
- How do I Activate my eSIM compatible device?
- New customers can Activate from the Metro by
T-Mobile website - Existing customers can switch to an eSIM compatible device by going to Switch Device in MyAccount
- Call Metro Customer CARE (1-888-8metro8)
- Go to a Metro-by-
T-Mobile Store (Find a store)
- New customers can Activate from the Metro by
- What if my device is not eSIM compatible?
- If you need a Metro by
T-Mobile SIM card, see our SIM card page to order online. You can also find one in a Metro byT-Mobile store.
- If you need a Metro by
How to find your EID number:
- Phones: Dial *#06# or look it up in device settings:
- iPhone
Go to Settings > General > About - Android
Go to Settings > About Phone > SIM Status or Status Information
- iPhone
Get help
- Metro by
T-Mobile Help and Support.
FAQ
What devices support eSIM at Metro by T-Mobile ?
iPhone XS and newer models and Samsung Galaxy Note20 series, Samsung Galaxy S21 series, are compatible with the Metro-by-
Can I use the same rate plan on eSIM as I do for a physical SIM? Can I keep my current rate plan when I move to eSIM?
Yes! When you activate a new line of service for your smartphone’s eSIM, you will have the same rate plan choices you would for a physical SIM. If you want to swap your existing Metro-by-
Can my Metro by T-Mobile eSIM capable device support two lines?
No, not at this time. Only one line of service can be activated on a single device.
What happens if I accidentally delete my eSIM from my phone? How do I get it back?
Go to a retail store or call care and we will give you a new eSIM.
Does this mean that you have my data backed up somewhere when I want to delete it?
No, Metro-by-
How do I know if my iPhone is unlocked?
- Go to Settings > General, and tap About.
- Under Carrier Lock, you should see a message that says "No SIM restrictions." If you don't see that message, contact Metro by
T-Mobile Help and Support.
Can I still use my eSIM if I travel internationally?
Yes, international roaming with an eSIM works the same as roaming with a physical SIM.