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The SIM card or eSIM is your device's ticket to the Metro by T-Mobile Network!

What's an eSIM?

  • Embedded SIM (eSIM) is just a SIM card gone digital. Like a SIM card, an eSIM provides your connection to the Metro by T-Mobile network.
  • eSIM provides an easier device set up experience, without the need to insert or replace a SIM card.

Download your eSIM


I purchased a new Metro device activated on eSIM
  • iPhone
  1. Power on your device.
  2. Make sure you're on a reliable Wi-Fi Connection.
  3. During the inital setup, tap your Metro by T-Mobile cellular plan and tap Continue. You won't connect to the network if you choose Not now.
  • Samsung
  1. Make sure you're on a relable Wi-Fi Connection.
  2. From your home screen, tap Settings > Connections > SIM card manager > Add Mobile Plan > Scan Carrier QR Code.
  3. Use your phone camera to scan the QR code or manually enter the SMDP+ address shown below.
  4. Tap Confirm.

I brought my own eSIM compatible device and activated on eSIM

  • iPhone:
  1. Make sure you are on a reliable Wi-Fi connection.
  2. Watch for a notification on your device that your Metro by T-Mobile cellular plan is ready to be installed.
  3. Tap the notification to complete your eSIM activation and connect to the Metro by T-Mobile network.

If you did not receive the notification, follow these steps:

  1. From your home screen, tap settings > cellular > add cellular plan.
  2. Use your phone camera to scan the QR code or manually enter the SMDP+ address shown below.
  3. Tap add cellular plan.
  • Samsung:
  1. Make sure you're on a reliable Wi-Fi Connection.
  2. From your home screen, tap Settings > Connections > SIM card manager > Add Mobile Plan > Scan Carrier QR Code.
  3. Use your phone camera to scan the QR code or manually enter the SMDP+ address
  4. Tap Confirm.
  • SM-DP+ Address: T-MOBILE.GDSB.NET
  • Activation code: [Blank]
  • Confirmation code: [Blank]

Still having issues?

  1. Make sure you've already activated your eSIM online or with a Metro by T-Mobile Expert.
  2. Update your device software to the latest version.
  3. Connect your device to Wi-Fi and make sure you can access the internet.
  4. Follow the steps listed above to finish activating your eSIM.

Activate on eSIM

  • Is my device eSIM compatible?
    • iPhone XS, XR, 11, 12, 13, 14 (eSIM only) and SE 2nd, 3rd gen series of Apple devices
    • Samsung Galaxy Note20 & Galaxy S21 series of Android devices
  • How do I Activate my eSIM compatible device?
    • New customers can Activate from the Metro by T-Mobile website
    • Existing customers can switch to an eSIM compatible device by going to Switch Device in MyAccount
    • Call Metro Customer CARE (1-888-8metro8)
    • Go to a Metro-by-T-Mobile Store (Find a store)
  • What if my device is not eSIM compatible?
    • If you need a Metro by T-Mobile SIM card, see our SIM card page to order online. You can also find one in a Metro by T-Mobile store.

How to find your EID number:

  • Phones: Dial *#06# or look it up in device settings:
    • iPhone
      Go to Settings > General > About
    • Android
      Go to Settings > About Phone > SIM Status or Status Information

Get help

FAQ

What devices support eSIM at Metro by T-Mobile?

iPhone XS and newer models and Samsung Galaxy Note20 series, Samsung Galaxy S21 series, are compatible with the Metro-by-T-Mobile eSIM solution if you're running the latest software. Our Retail Mobile Experts or Customer Care Experts can help you determine if your phone is compatible.

Can I use the same rate plan on eSIM as I do for a physical SIM? Can I keep my current rate plan when I move to eSIM?

Yes! When you activate a new line of service for your smartphone’s eSIM, you will have the same rate plan choices you would for a physical SIM. If you want to swap your existing Metro-by-T-Mobile line of service to eSIM, then you will keep the same rate plan.

Can my Metro by T-Mobile eSIM capable device support two lines?

No, not at this time. Only one line of service can be activated on a single device.

What happens if I accidentally delete my eSIM from my phone? How do I get it back?

Go to a retail store or call care and we will give you a new eSIM.

Does this mean that you have my data backed up somewhere when I want to delete it?

No, Metro-by-T-Mobile does not maintain your personal data.

How do I know if my iPhone is unlocked?
  1. Go to Settings > General, and tap About.
  2. Under Carrier Lock, you should see a message that says "No SIM restrictions." If you don't see that message, contact Metro by T-Mobile Help and Support.

Can I still use my eSIM if I travel internationally?

Yes, international roaming with an eSIM works the same as roaming with a physical SIM.

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